Your Trip FAQs
If your question is not answered below, please view our other FAQ categories listed on the left. Alternatively contact us for further information.
What are the age criteria for the River Journey?
- Child- age 4-15 years inclusive
- Adult- 16 years +
- Sorry but not suitable for <under 4years
Is this trip suitable for a family?
Yes, absolutely. Children love this trip. Our observations range from young ones who are in awe of the jet boats’ power and the drivers skills, to the excitement of the wilderness walk where their imaginations can play and the souvenirs they gather from this experience. Different times of the year introduce different animals for them to see from the lambs in the spring to the huge numbers of fish in the autumn and birdlife all year round. Recommend parents bring a day pack with drink and snacks for younger children.
Does the trip proceed in bad weather?
We do our best to ensure our trips do not proceed into incoming heavy rain. Mountain weather can be unpredictable and sometimes we may get caught out by showers. We have excellent wet weather gear and do our best to protect passengers from rain if it eventuates.
On the positive side, it can be very beautiful seeing changes in light that weather can bring. During our trips that follow on after heavy rain in the valley we make a point of showcasing the huge waterfalls that come to life.
What is the sequence within the 4 hour timeframe?
Stunning scenic shuttle drive around the shores of Lake Wanaka to the Matukituki River (approx 20 minutes).
At the river you are met by your guide, life jackets on and aboard the jet boat for a safety briefing. Then you’re off!!
Jet boating up river (approx 1 hour) includes a couple of stops for photos.
Top of the river you all disembark for the wilderness walk. (50 minutes- 1 hour).
Fast, flowing trip down river (approx 45 minutes) before shuttle return to town.
Can I go on the jet boat if I'm pregnant?
Women less than 6 months are welcome to join the trip. We advise watching the video on our website so you can make your own decision as to whether you will feel comfortable doing this activity during your pregnancy.
How do I dress?
Casual outdoor clothing is recommended.
Summer: shorts and a couple of light layers. Bring a sweater or light jacket.
Winter: Dress warmly, layers and a jacket, bring hat and gloves if you have them.
Footwear: trainers are fine; during summer strong sandals are also suitable.
What is your cancellation policy?
A-24 hours notice of cancellation is required for a full refund.
If a trip is cancelled due to weather or high river levels a full refund will be issued- or you can re-scheduled to another day.
"Mo te Tangata mo te Whenua" - It's about the people, it's about the place