If your question is not answered below, please contact us for further information or check out the other FAQs
A packraft is a tough, durable, and highly packable inflatable raft—perfect for beginners eager to experience whitewater adventures. Most of our models are built for two people, making them ideal for sharing the thrill (or doubling the challenge) as you ride the river together
No prior experience is needed. Our trips are suitable for both beginners and seasoned adventurers, offering scenic and gentle paddling. Our qualified guides provide full instruction and support to make sure you feel safe and confident on the water. Just bring your sense of adventure!
Advised:
Swimwear
Towel
Water bottle
Sturdy footwear
Thermal layers (if the day is looking wet/cold, or you run cold)
Any personal medication you may require
Sense of adventure!
Optional:
Sunscreen
Sunnies
Insect repellent (DEET free for gear maintenance please)
Hat
Camera (waterproof)
What we provide:
Wetsuits, neoprene booties, helmets & PFDs
Splash jackets on colder days
Boats and paddles
(Legendary) Guides
Tasty lunch from local businesses
Epic scenery
Participants must be at least 10 years old. There’s no upper age limit, but for safety reasons, all participants must be physically fit enough to control the boats and able to swim. Children aged 10–14 must be accompanied by a participating adult
Our favourite question! While our goal is to guide you safely down the river, sometimes people choose their own creative lines. If you do take an unexpected dip, don’t worry — we’ll cover everything you need to know in the safety briefing.
And yes, voluntary swims are absolutely allowed!
Your guide will pick you up at 8:15 AM outside the Wānaka i-SITE Information Centre (99 Ardmore Street)
Parking information:
Free long-term parking is available near the lakefront, just outside the CBD, next to Pembroke Park. Please avoid parking in front of shops or in the Dungarvon Street car park next to Pembroke Park, as these areas have time restrictions. Allow yourself time to find parking, especially on public holidays, as these areas can get busy.
Are there risks?
Part of the fun of outdoor adventure is stepping a little outside your comfort zone — and yes, that comes with some risk. While rare, things like minor injuries, gear damage, or property loss can happen, and there’s always a small chance of more serious incidents.
That said, your safety is our top priority. Our experienced guides are fully trained, we run through a detailed safety briefing before every trip, and all participants must complete an online waiver.
If you’re unsure about your physical ability or have concerns, please reach out. We’re here to help you decide if this experience is right for you.
Are there restrictions?
Unfortunately, for safety reasons, we cannot allow children under 10 years old, pregnant individuals, or those who are unable to swim to participate in the trip.
If you cancel:
We understand plans can change. If you need to cancel, please let us know at least 48 hours before your trip departs for a full refund.
Cancellations made within 48 hours of departure, or failure to show up for your trip, are non-refundable.
If we cancel:
Sometimes Mother Nature has other plans. If we need to cancel due to weather, river conditions, low numbers, or anything unexpected, we’ll do our best to reschedule you. If that doesn’t work out, you’ll receive a full refund.
If your question is not answered below, please scroll down to our other FAQ categories. Alternatively contact us for further information.
It’s a 4-hour adventure packed with variety and scenery. Start with a 20-minute scenic shuttle from Wānaka, followed by around an hour of thrilling jet boating up the Matukituki River—complete with photo stops and commentary. Then enjoy a a 45-60 minute guided wilderness walk through native forest with glacier views, before hopping back in the boat for a 45-minute ride downstream to wrap up the journey
This is an adventure activity suited for most abilities, but it involves a fast jet boat ride with spins, uneven terrain, and some climbing in and out of the boat.
Ages: Children 4–14, Adults 15+. Not suitable for infants under 4 or pregnant women.
Mobility: You’ll need to climb over boat seats, step onto rocks or riverbanks, and walk on uneven ground. If you have difficulty with steps or require assistance with movement, this tour may not be suitable.
Wilderness Walk: The guided walk is relaxed but not flat. If needed, you can stay near the boat—great for young children or those who prefer a slower pace.
Medical Conditions: Please let us know in advance if you have any medical concerns that could affect your participation.
Family-friendly?
Absolutely! Kids love the jet boat thrills and exploring the wilderness. Bring a small daypack with snacks and drinks—different seasons offer different wildlife to discover, from lambs in spring to fish and birds year-round.
Questions?
Feel free to give us a call—we’re happy to help!
Our driver will meet you outside the Wānaka i-SITE Information Centre (99 Ardmore Street) shortly before your scheduled departure. Please arrive a few minutes early to ensure a smooth and timely start.
Parking information:
Free long-term parking is available near the lakefront, just outside the CBD, next to Pembroke Park. Please avoid parking in front of shops or in the Dungarvon Street car park next to Pembroke Park, as these areas have time restrictions. Allow yourself time to find parking, especially on public holidays, as these areas can get busy.
Yes, tours go ahead in most weather conditions, including rain. In fact, the rain often enhances the experience—waterfalls come to life and the landscape becomes even more dramatic. You'll be provided with wet-weather gear to stay comfortable. However, if conditions become unsafe (e.g. high river levels, strong winds, lightning), the trip may be cancelled or rescheduled. In that case, you'll receive a full refund or the option to rebook.
Dress for the weather—but remember, you’ll be in an open boat traveling at speed into a mountainous area where conditions can change quickly (very different from Wānaka).
Layers are key – even on hot days, bring a sweater or light jacket. It's better to have too much than not enough.
In winter: Wear warm layers, a good jacket, and bring a hat and gloves. If you're skiing or snowboarding, your ski gear is perfect.
Footwear: Trainers are ideal year-round. In summer, sturdy sandals are also fine
Water bottle + snacks
Camera Use
You’re welcome to bring cameras, but please note it’s at your own risk due to water splashes and rugged conditions. We recommend waterproof or action cameras with secure straps to protect your gear.
If you cancel:
We get it — plans can change. If you need to cancel, just let us know at least 48 hours before your trip and we’ll give you a full refund.
Unfortunately, cancellations within 48 hours or no-shows on the day aren’t refundable.
If we cancel:
Sometimes Mother Nature has other plans. If we need to cancel due to weather, river conditions, low numbers, or anything unexpected, we’ll do our best to reschedule you. If that doesn’t work out, you’ll receive a full refund.
If your question is not answered below, please scroll to our other FAQ categories. Alternatively contact us for further information
The helicopter flight lasts about 25 minutes round-trip, including a roughly 10-minute landing on or near Isobel or Tyndall Glacier, weather and conditions permitting. The heli rendezvous happens mid-river during your jet boat and wilderness walk experience
If weather conditions such as high winds, low visibility, or other safety concerns prevent the helicopter flight from going ahead, you will receive a full refund for the helicopter portion of your trip. You will still be able to participate in the jet boat ride and guided wilderness walk as planned, ensuring you still enjoy the Matukituki valley even if the flight can’t take place.
A scenic off-road drive through West Wānaka Station, featuring stunning farm and mountain views. After your jet boat tour, a picnic lunch and water will be provided riverside before your guides from Ridgeline Adventures collect you. This usually includes a 20–30 minute lunch break. Afternoon tea at the 'Alpine Cafe' offers a hot drink and snack, making for a relaxing and delicious way to enjoy the area.
Suitable for all ages and fitness levels, including families with children. The ride is comfortable and accessible.
Please advise us of any dietary needs when booking. During winter, lunch will be served at a suitable time and location during the tour to ensure your comfort.
If you cancel:
We get it — plans can change. If you need to cancel, just let us know at least 48 hours before your trip and we’ll give you a full refund.
Unfortunately, cancellations within 48 hours or no-shows on the day aren’t refundable.
If we cancel:
Sometimes Mother Nature has other plans. If we need to cancel due to weather, river conditions, low numbers, or anything unexpected, we’ll do our best to reschedule you. If that doesn’t work out, you’ll receive a full refund.
